Frequently Asked Questions

WebNotes is an online productivity and collaboration tool spun out of MIT that is the first of its kind to combine the power of online annotation, organization and sharing tools into a single, easy to use offering. WebNotes is an essential tool for anyone conducting online research in order to gather market data, construct reports, or collaborate with colleagues.

WebNotes does not save your annotations to your hard drive like traditional annotation programs. Instead, it saves your notes on a remote secure server so that you can access them at any time from any computer with internet access.

WebNotes encrypts all information that is sent to our servers and employs industry best practices to store your data safely and securely.

WebNotes is hosted on Rackspace servers which have been guaranteed to be up and running 99.99% of the time. Our servers are backed up daily to prevent data loss and minimize the difficulty in data recovery.

Yes! For all compatible browsers, WebNotes will work in a tabbed environment.

WebNotes currently works on Windows, Linux, and Mac for Internet Explorer 6+, Firefox 2.0+, Chrome, or Safari. We also work on various Firefox and Chrome derivatives.

Please view our privacy policy for a more detailed answer. In short, WebNotes makes an attempt to minimize any personally identifiable information that our servers would collect. That said, we do collect aggregate statistics in order to provide a better user experience.

There are a few possibilities. First make sure that you are signed in and the toolbar is "enabled". If both are true, try refreshing the web page. In some instances, users who have either disabled 3rd party cookies or deleted the WebNotes cookie will experience this issue. Make sure that 3rd party cookies are enabled and re-login to your WebNotes toolbar. In some instances, 3rd party add-ons such as FlashBlock or NoScript will prevent WebNotes from working properly.

Our sticky notes require Flash to work. Make sure your version of Flash is up to date. Also try checking to see if you have an add-on such as FlashBlock, which could interfere with sticky notes.

WebNotes Pro has been designed specifically to allow you to annotate PDF documents. For upgrade instructions, please visit our WebNotes Pro page.

This is actually a known bug with Flash. We have filed a bug report with Adobe and are waiting to hear back from them.

Please email support@webnotes.net. For WebNotes Pro and WebNotes Platinum customers, we will respond to your inquiries within 24 hours. Alternatively, feel free to submit a bug report or chat with us online via our support page.

Yes, just click the tack icon near your address bar and WebNotes will be minimized.

First, make sure that the link references a ".PDF" file. We won't be able to recognize the PDF otherwise. If this happens, you can always upload the PDF manually by going to the upload PDF page.

Still Have Questions?

Let us know via our Contact page.